Return Policy
Our policy at NileSat IPTV INC is to provide our customers with the best service and support, and to make sure all our customers are completely satisfied with our service, we offer a 7 days full receiver refund less shipping costs.To return the receiver, give us a call at 212-392-4720 or email us at the support department: support@NileSatiptv.com and we will provide you with an RMA # to the address to where the receiver needs to be returned. We accept returns within 7 days of receiving the item. Buyers are responsible for shipping cost.
This privacy policy sets out how NileSat IPTV uses and protects any information that you give when you use this website.
NileSat IPTV INC
is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.
Note: NileSat IPTV may change this policy at any time.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cancellations Policy :
1- If You are a Month By Month subscription Customer, you got to contact our billing department at out toll-free number: 1-855-255-5464
2- If you are paying for a 3,6 or 12 month subscription, you have to call us at our number: 1-855-255-5464 and we will issue you a refund for the remaining days left for the subscription expire date.
if you need to return the receiver, we will refund $100 only after the 7-day period upon receiving the package back, otherwise before the 7-day period, we will issue refund for the receiver less shipping costs for a like-new condition receiver after testing and verifying the receiver is in good working condition.
Any damaged or broken receivers will not be refunded.
E-Mail Confirmations And Tracking Status
When you finalize the order you will receive a confirmation email of the tracking and order number.
Please remember that you can always track your order by going online on USPS.com
Shipping .
USPS business days $25.00 per Item.
Express post Next business days $55.00 per Item
We usually ship within 24 hour of receiving cleared payment.
Orders placed on Saturday and Sunday are shipped out on Monday.
Seller is not responsible for shipping service transit times. Transit times may vary.
Payment methods:
For any questions about billing or support, please email us at:
Sales@NileSatiptv.com
