FAQ

Trust Our Years of proven Customer Service

We are a broadcaster company with many years of experience with broadcast channels over the internet and via satellite. It is our mission to retain our customers by providing them with the best quality merchandise and care.ATN has been serving as a European provider for three years and has expanded with distributers in North America, South America, Australia and Asia. Our profit is made by providing quality service for your subscription, so we are always here for you to ensure your satisfaction. Unlike other companies who simply sell you the equipment and leave you to seek out a provider on your own, we are with you every step of the way - from purchase to viewing- to make sure you have everything you need to enjoy your television service. We are here for the long haul; we aren’t going anywhere; in fact, we have thousands of satisfied customers and a large number of loyal subscribers and a successful business, so leaving is not an option or even a consideration for the team at NileSat IPTV. We have no reason not to carry on!

You Will Receive Your Equipment Within 5 Days After Placing Your Order!

We know the safety of your personal information and fast receipt of your product is very important to you. Once you have completed the easy and secure online purchasing process on our website, you will receive an automatic receipt with all the order information and a tracking number for your television equipment shipment. Your order will be processed and shipped immediately to you to arrive within 1 to 5business days – guaranteed!

We Warrant and Replace Faulty Equipment For you !

Our product comes with a (1) one year warranty. If you have any issues at all with your equipment within the first year, simply contact us or your nearest official reseller for a replacement box at no charge. We will gladly provide you with a new box, all you have to do is pay for shipping. In fact, if you have issues with your equipment AFTER the warranty has expired, don’t worry; we are not leaving you out there on your own. We have an excellent technical team that will repair your box and have it back to you in no time, and at a very little cost. We are here for you and want to make it easy for you to enjoy our services.

We Are Here WhenYou Need Us - Almost 24 HR A Day, 7 Days Per Week !

Our Customer Service team is always here when you need us and can be reached 24 hours a day, 7 days per week! Simply use the information on the Contact Us page for support and we will make it our top priority to assist you. The most effective way to receive a fast reply is to send us an email or use the Contact Us Form provided on that page.

All You Need Is A High Speed Internet Connection to Get Your TV Service Started !

you will need an Internet connection with a minimum speed of 5MBPS per second. This is required because we only broadcast our channels with the highest quality and newest technology. What this means for our valued customers is that changing channels with our system is much faster then other providers can provide. While their systems may take up to 15 seconds to locate the channel, our high system takes less than a second to respond! note that we do highly recommend this minimum Internet connection to get the best quality service and to avoid the dreaded “screen freezing.” We would suggest that if you cannot secure a connection with a speed of at least 5MBPS, that you do not purchase our product, as we can not guarantee the quality of service and do not want an unsatisfied customer due to lack of adequate Internet speed

We Offer a Money Back Guarantee For Your Satisfaction!

We always stand behind our product and service 100% and want you to be completely satisfied with our company and the service you receive from NileSat IPTV. If you are not totally satisfied with our product, simple return the new equipment undamaged and in the original packaging within 30 days ofreceipt and we will gladly refund your money!

We Offer The Largest Channel Broadcaster in Usa AND CANADA.

We are proud to announce to all of our Arabic and International customers that we offer the largest channel broadcaster in the world at NileSat IPTV! We currently broadcast more then 550 channels, giving you literally hundreds of choice of channels for your TV viewing enjoyment. In addition, we are the only provider in the market that offers five (5) ART Channels, which includes Movie One, Movie Two, Aflam One, Aflam Two, Art One, Hakyat One, and Hakyat Two. This exclusive channel line up is FREE to all of our customers with a new subscription purchase. Please contact us for more details!

Quite Simply, Our System is Better Than Other Providers in the USA And Canada

NileSat IPTV offers the absolute best quality picture available. We offer a better quality picture than cable and satellite television can provide…and at a lower price. We are so sure you will be happy with our service that we actually guarantee it! Our service currently offers all channels with near HD reception, with more than 10 channels currently broadcasting in HD, with additional HD channels in the works. We offer the best channel line up packages with the most sports and movie channels, and with a much higher quality of service. Our technology is top notch and we guarantee you will receive the best quality picture available, or we will gladly refund your money if you are not completely satisfied!

The Advantage of IPTV Over Satellite and Cable Television

Internet Protocol Television (IPTV) is broadcast quality television signals that are delivered to subscribers via a broadband Internet Protocol (IP) connection. It is important to understand that even though IP stands for Internet Protocol, it does not mean the television content is streaming over the Internet. IP is actually the name for the technology that lets us access the Internet. IP television simply utilizes that same technology for delivery of the TV signal to you. IPTV operates differently (and better) than satellite and cable television. With these methods, only selected programming and “on-demand” programs are available to the customer. In other words, with satellite and cable TV, all pre-selected channels are available for viewing by the consumer by changing the channel on the box. IPTV offers an interactive television watching experience for the customer with its ability to provide two way communications. The customer can request a program from the TV guide and it is delivered to your television. This allows for HDTV, movies, past TV shows, and all other programs to be distributed on demand and IPTV service providers can customize the requested content, as well as advertising, based on their customer’s preference.The potential of IPTV is unlimited and is the latest technology for your television viewing pleasure. NileSat IPTV is proud to offer you this new technology that allows our customers the best high quality television viewing experience available.

I Have Multiple TVs At Home . Can i Purchase More Than One Device And Use The Same Subscriptions?

No, this is not possible at

this time. But you could always use a video splitter to be able to watch the same channel on different TV sets.

If I'm Not Happy With the Service, What is Your Return Policy ?

We Offer a Money Back Guarantee four Your Satisfaction!

We always stand behind our product and service 100% and want you to be completely satisfied with

our company and the service you receive from NileSat IPTV ATN Network USA And Canada . If you are not totally satisfied with our
product, simple return the new equipment undamaged and in the original packaging within 30 days of
receipt and we will gladly refund your money!

When Will My Box Arrive ?

If the box is in stock when you order, we will ship it immediately. You will receive the box within 1-3 working days. No matter what, we will send you an e-mail informing you of the estimated time of arrival, so please make sure that you provide us the right e-mail address when you place your order .

OK, I BUY Your Service And The Company Disappears Like Athers Did Befor .Why Should I Buy This Product ?

We are a broadcaster company with many years of experience with broadcast channels over the internet and via satellite. It is our mission to retain our customers by providing them with the best quality merchandise and care. ATN has been serving as a European provider for three years and has expanded with distributers in North America, South America, Australia and Asia. Our profit is made by providing quality service for your subscription, so we are always here for you to ensure your satisfaction. Unlike other companies who simply sell you the equipment and leave you to seek out a provider on your own, we are with you every step of the way - from purchase to viewing- to make sure you have everything you need to enjoy your television service. We are here for the long haul; we aren’t going anywhere; in fact, we have thousands of satisfied customers and a large number of loyal subscribers and a successful business, so leaving is not an option or even a consideration for the team at NileSat IPTV. We have no reason not to carry on!

My device is not working, what should I do?

Our product comes with a one year warranty, if your box stop working please contact the local dealer which you have purchased your box from, if you have purchased your box directly on our website make sure you give us a call, in order for us to help and make sure its a technical malfunction. We will send you a replacement box if you are still covered by the warranty.

I'm Lost - Can You Help Me ?

Of course we can! Use the information on the contact us page for support, the best way to get a fast reply is to send us an email or use the contact us form on that page.

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